Five Star’s goal is to quickly and responsibly repair and restore your home with the least amount of inconvenience for you. You are likely to have many questions about what to expect in the coming days. Reviewing the information below should address many of your concerns, please feel free to contact us any time you have additional questions. We are committed to your family’s well being.
Communication
Our staff will keep you informed of progress and work schedule on an ongoing basis. Please let your technician know the best way to contact you while work is in progress.
Cost Estimate
Due to the nature of emergency mitigation work, an estimate is sometimes not provided until the drying process is complete or near completion. We will prepare a detailed outline of the work completed, and our technician will be available to review the estimate or invoice with you. To help facilitate your claim, a copy of the invoice will be sent directly to your insurance company and adjuster for their file.
Preparation
Before work starts we suggest that you remove all valuables and sentimental items from work areas. Our crews will remove or protect all contents remaining in work areas. We ask that you communicate your concerns about any items to our staff at the time work starts.
Scheduling
A member of our team is responsible for tracking the timely completion of your project. Drying procedures are documented to ensure proper monitoring and thorough dryness. Once the drying work is complete, some reconstruction work may be necessary. Normally this work will start within 10 days after your estimate is approved. There may be days in which no work will be done at your home due to material or trades scheduling. However, we will make every effort to minimize delays and inconvenience.
Drying Process
Proper techniques used in water damage restoration are a balance between water extraction, dehumidification, air movement and temperature control. We will be using state of the art equipment throughout the process. It is important that all equipment be left operating until our technicians have determined that it is no longer necessary. It is also essential that we monitor the progress on a daily basis and we apologize for any inconvenience this may cause.
Payments
In most cases your insurance company will pay us directly for our work. If your name is included on the insurance check, you will be asked to endorse this check over to Five Star when the work is complete and you are satisfied. In some cases your mortgage company may also be included on the insurance check. If so, your assistance will be required in the process of getting an endorsement from your mortgage company. You may be responsible for paying the deductible, which will be due to us at the time the work is started.
Project Conclusion
At the completion of your project we will ask that you sign a completion certificate. This authorizes your insurance company to release any remaining funds to us and activates your Five Star Restoration Warranty. Our staff will be available to review your completed project with you.
Follow-up
Because complete satisfaction is important to us, you may be contacted at the completion of your project and asked to rate our performance on a scale of 0 to 10. If at any time during the period we are working in your home you feel that you could not rate our service a 10, we ask that you contact our office immediately so that we can make every effort to correct the situation to meet your highest expectations.
FIVE STAR RESTORATION CAN PROVIDE 24 HOUR SERVICE FOR FLOOD CLEANUP, SEWAGE REMOVAL, FLOOD CLEANUP, WATER REMOVAL, WATER EXTRACTION, SEWAGE REMOVAL, SEWAGE DAMAGE, HOUSE FLOOD, BASEMENT FLOODING, SEWAGE CLEANUP, FLOODED CRAWLSPACE, FLOODED BUILDINGS, FLOODS IN BUILDINGS, FLOODED VENTS, SEWAGE IN VENTILATION, HVAC CLEANUP, EMERGENCY WATER CLEANUP, EMERGENCY FLOOD CLEANUP, EMERGENCY FLOOD SERVICE, EMERGENCY FLOOD RESTORATION CONTRACTORS, FLOOD SERVICE CLEANUP, STRUCTURAL DRYING, DRYING SERVICE, WE DRY FLOODED STRUCTURES, FLOODED BUILDINGS, FLOODED BASEMENTS, SPECIALTY FLOOR DRYING, DRY CARPETS, DRY RUGS, DRYING OUT RUGS, DRYING WALLS, DRYING CEILINGS, DRYING BASEMENTS, DRYING HOMES, DRY SPACES.
WE PROVIDE EQUIPMENT RENTAL FOR WATER DAMAGE REMOVAL IN
ROCKFORD SEWAGE CLEANUP CONTRACTORS, ILLINOIS SEWAGE CLEANUP, ILLINOIS SEWAGE REMOVAL PROFESSIONAL.815-519-2639
Five Star Restoration's services include the fast extraction of water from carpeting,floors,and walls. Flooded floors,walls,and carpets must have the water removed immediately to avoid damages and the growth of mildew and mold. We have all of the specialized equipment necessary to ensure the job is done right and to your complete satisfaction.
Carpeting and furniture in flooded areas of your home or business will be dried,then thoroughly cleaned using the most effective cleaning process and professional grade equipment.Five Star Restoration has the expertise and equipment to provide complete flood damage restoration services for both commercial and residential customers,throughout Rockford,boone,ogle,winnebago,mchenry,and Dekalb counties in illinois.
Flood/water damage
cleanup safety and loss prevention tips.
Safety First:
1. To avoid risk of fire or electrical shock, turn off
electricity before beginning work.
2. Always remember that flooded ceilings may fall at any time.
3. Flooding in areas above other floors in your home may result
in water leaking into your walls and/ or ceiling, creating hazards from fire
and electric shock.
Take the following steps in case of flooding or water leakage to avoid
unnecessary damage to your home and your possessions.
1. Shut off the source of water. Know where your water shut off
valves are. If this is done quickly the extent of flooding can be minimized and
water damage to your property will be reduced.
2. Remove personal items from the flooded area as soon as
possible. Furniture left on wet carpeting or in flooded areas often swells
and/or bleeds. Water visible on carpet surface has likely spread further
beneath through the padding, so move items and furniture as far away from
flooded areas as possible.
3.
Flooded walls, floors,
and carpets should have the water removed using professional grade equipment.
Not properly cleaning up flood water will lead to potentially harmful mold and
mildew growth in walls or underneath carpets and floors. The drying process
should be started quickly by properly trained professionals to minimize
property damage.
Why use Five Star Restoration?
The local advantage
Five Star Restoration is a locally owned and operated business providing a variety of cleaning and repair services in the northern Illinois counties of Dekalb,Winnebago,Ogle,Boone,and Mchenry.Our professional technicians have access to the highest quality cleaning in the industry, and are fully trained to put them to the best use when restoring your home or business from water damage due to flooding. Five Star Restoration has extensive experience in all the various aspects of repairing homes and all structures from flooding,fire,storm damage,hail,wind,vandalism,sewage, and tree damage.We have the equipment and the man power to ensure your home or business is restored as quickly as possible and to your complete satisfaction.
We handle all insurance documentation
We have ongoing relationships with local
insurance agents and other local businesses related to this field.This means we
can handle all of the insurance headaches normally associated with flood damage
restoration projects for you, and that your home will be dried and restored as
quickly as possible.
Five Star Restoration is fully
licensed,certified, and insured.
Our obligation…is your complete restoration.
The process of restoring your home from flood water damage will be conducted with you and your families comfort in mind. Areas of your home affected by flooding will be prioritized according to your needs and safety. We understand you don’t just want any stranger in your home. Our courteous professional staff will arrive on time and will always be considerate of you and your family.
If you require flood damage
restoration or any of our services please call
24 hours a
day
815-519-2639
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